Every message, sorted.

Every email to your support address becomes a ticket your team shares. Sorted answers routine questions from your own help articles and hands refunds, payments and anything it isn't sure of to a person.

• 30 days free, no card needed
• One price for up to 50 people
• Hosted in the EU
• Forward your address in about 5 minutes
• Everyone works in their own language

How a message moves through Sorted

It arrives

Forward your support address to Sorted and every email becomes a ticket. A customer's reply joins the same ticket, and spam and out-of-office replies are filtered out before anyone sees them.

It gets sorted

The AI files each ticket under one of your categories, such as billing or technical issue, before anyone opens it. When it isn't sure, it leaves the category empty for an agent to set.

It gets answered

If your knowledge base has the answer, the AI writes the reply, often within minutes. Everything else waits for a person on your team, under the rules below.

It gets delivered

Reply from the editor, polish it with Refine, and send. Every reply shows whether it arrived, was delayed or landed in spam.

You see the whole picture

Tickets per day, how many the AI answered on its own, and how long answers take, on one dashboard.

Rules the AI can't argue with

Sorted's AI answers a customer on its own only when every one of these holds. The checks are part of Sorted's code, so no email can talk the AI past them.

1. Answering new emails with AI is switched on for your team.
2. The ticket's category allows AI replies.
3. The email doesn't touch on money, legal or security matters.
4. The email has no attached files – the AI reads text only.
5. The AI is sure your knowledge base has the answer, and a second check confirms its reply sticks to it.

Refund and payment categories are for people only, and that can't be switched on. If the AI can't finish a ticket, it goes to your team.

Up and running in an afternoon

Create your organization

Four short steps: your organization's name, the admin's sign-in, your subdomain and your plan.

Forward your support address

About five minutes per address, with step-by-step guides for Gmail, Outlook, iCloud, Zoho and more. Customers keep writing to the address they know.

Write your knowledge base

Your policies, opening hours and how-tos. A starter outline shows what to fill in, and changes apply to the next email.

One price for the whole team

Basic and Pro each cover your whole team, up to 50 people, for one monthly price. Basic is the shared inbox without AI; Pro adds every AI feature.